Support Options

GGA provides technical support or customer service options for each line of business. The information in this page is for customers using one or more of our products.

Back Office Support Policy

Back Office Software customers running Odyssey, CARS, Limoware, or Transponet can submit trouble tickets on the web or call trouble tickets in to the number below during between the hours of 8:30AM to 5:30PM EST, Monday through Friday, for normal workdays during the calendar year.   Additionally, customers with priority support contracts and a valid emergency, can contact the emergency pager number provided in your support contract.

Back Office Support Contact Information: To ensure the fastest support, please download the following document and post it up to ensure that key staff in your organization follow the process.  
GGA_BackOffice_Support.pdf  

Online Trouble Ticket: You can now submit a trouble ticket using the ticket form below.

GDS Support Policy

GDS and Private Label Transaction Service customers can submit trouble tickets on the web or call trouble tickets in to the number below during between the hours of 8:30AM to 5:30PM EST, Monday through Friday, for normal workdays during the calendar year.

GDS Support Contact Information: To ensure the fastest support, please download the following document and distribute it to ensure that key staff in your organization follow the process.  
GGA_GDS_Support.pdf  

Online Trouble Ticket: You can now submit a trouble ticket using the ticket form below.

MRS Support Policy

MRS Call Center & Web corporate clients should contact the call center directly.  Do not use the support options on this page.

Online Trouble Ticket Entry

Customers are encouraged to use the form below to submit normal priority trouble tickets online.  Response times are identical to phone-in support and managed by the same response teams.  Valid emergency support issues for back office customers with priority support contracts should use the pager number provided in your support contract.

Email Trouble Ticket Entry

Customers can email normal priority trouble tickets to GGA.  Response times are identical to phone-in support and are managed by the same response teams.  Valid emergency support issues for back office customers with priority support contracts should use the pager number provided in your support contract.

HOW TO EMAIL A SUPPORT TICKET:  You must include the following information with your email: Contact Name, Company Name, Product Used, Description of Problem, Contact Number/Reach Number.

You can email GGA technical support at tech.support@globalground.com

Phone-based Technical Support

GGA provides technical support for Back Office, GDS, and Private Label software via the telephone during the hours of 8:30AM to 5:30PM EST, Monday through Friday, for normal workdays during the calendar year.

GGA Maintenance Windows

GGA performs periodic maintenance on its transaction systems to deliver the best possible service, upgrades, and security for our customers.

2008 Maintenance Window Schedule:  Please make a note of the maintenance window schedule so that you can best plan your operations.
GGA_System_Maintenance.pdf