GGA Benefits for Corporations using Managed Reservation Services™ (MRS)

GGA’s Managed Reservation Services (MRS)™ provides corporations with complete e-commerce solutions to manage their worldwide executive sedan / ASAP car service program. MRS has a single interface for managing all transactions, which includes GDS bookings through travel departments and local/national vendors. Online reservations and reporting products combined with a 24 x 7 x 365 Dispatch Control and Quality Assurance department is a unique industry first solution for managing all aspects of ground transportation from procurement to payment. The MRS solution consolidates and audits all vendors invoicing and provides usage alerts and usage monitoring for cost containment.

Illustrated MRS Diagram

MRS Brochure in PDF format

MRS™ Web Services

MRS Web-based solutions include real-time with Internet or Intranet Configuration, such as:

• Online real-time web reservations
• Easy one-page booking or quick step-by-step process
• Passenger profiles for personal/corporate bookings
• Print current/past transaction receipts and vouchers
• Quick Overview of all active and past reservations
• Reservation status in real time
• Flight Status updates in real time
• Email confirmations
• Online receipts
• Online incidents
• Rapid quotes for any type of service

MRS™ Dispatch Control

MRS Dispatch Control Services are essential in booking and processing rides, with:

• 24 x 7 x 365 Dispatch Control operations to supplement online booking
• IVR for automated processing or Dispatch routing
• One Dispatch to book ASAP (best available) car selected from vendor inventory
• Passenger profiles for personal and corporate bookings
• Full integration to vendor’s reservation / dispatching system via Transponet.com
• Quality assurance and problem resolution
• Application development for MIS reporting and data warehousing
• Reservation status in real time
• Flight Status updates in real time

MRS™ Audit and Payment Processing

MRS Payment Processing includes extensive features, such as:

• Spend and policy control
• Invoice consolidation and reconciliation across multiple vendors
• Auditing applications and procedures for vendor invoices and vendor payments
• Consolidated MIS reporting to corporate management
• Policy and usage alerts
• Total turnkey setup from systems to personnel
• Encryption and Verisign Certificate to protect your Corporate data

MRS™ Web Reporting

MRS provides management and reporting at all levels, previously unattainable in the ground transportation multi-vendor / multi-city operating environment:

• MIS Reporting tailored for your Corporation
• Expense monitoring at an employee/department/cost Center level for any location or city
• Vendor invoice auditing for cost management and alerts for cost avoidance
• Real-time online management of local and national vendor performance

GDSConnect™ Booking Tools

GDSConnect™ enables your travel department to:

• Book car service in 10 seconds using a simple point-and-click graphical interface
• Integrate car service bookings with GDS itinerary at point-of-sale, eliminating need for phone Dispatchs
• Confirm back into the PNR segment with the service provider's name, 800 number, pickup place/drop-off place, meeting instructions confirmation number, and pick-up time
• Promote information accuracy and agent productivity by reading data directly from the passenger profile, flight and hotel segments
• Reduce costs associated with outbound Dispatchs, fax and customer service expense related to the ground service reservation process
• Provide clear audit trail to assist in the research of service failures and facilitate the tracking of commissions, if applicable
• Use Internet-based activity for reporting and management